CHI Reviews

CHI has an overall rating of 4.8 based on 13 reviews. Customer feedback on CHI is mixed: CHI reviewers highlight positive aspects like high-quality hair tools, effective styling products, excellent customer service, user-friendly website, which strongly appeal to professional hairstylists and beauty enthusiasts. However, CHI is often criticized for its higher price point, limited product range, occasional shipping delays, lack of in-store availability.

4.8/5.0

13 reviews

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All CHI Reviews (13)
VincentMccue_60
May 09, 2026
"Easy Return, Warranty Took a Bit"
I had to return a flat iron and felt a little stressed about how it would go, but the return process ended up being really easy. The warranty side took a few back-and-forth emails, which was a little annoying, but they did replace it in the end. I was relieved it all worked out. Not totally perfect, but overall I’m happy with the experience.
Doris.grover
April 29, 2026
"Such a nice, easy scent"
I really like this scent. It’s one of those where I put it on and immediately thought, okay, this smells really nice, but thankfully it’s not overpowering. Just a soft, pleasant smell that feels easy to wear.
juliadesroches4632
April 25, 2026
"Finally found something that doesn’t bother my scalp"
I looked through the ingredients on chi.com before ordering because my scalp can be picky with certain hair products. This one ended up working out really well for me. No heavy buildup, no itchiness, and my hair felt smoother without getting greasy. Small win for me because I didn’t have to wash my hair again the next day like I usually do with some brands. I’m happy with it.
Ida_vaughn91
April 23, 2026
"Really nice customer service"
I had a quick question and they helped me out way faster than I expected. The person I talked to was super nice about the whole thing too, which I really appreciated because I was already having one of those chaotic mornings where my coffee spilled a little on the counter. Just a smooth, easy experience overall...
julie_Flagge81
March 23, 2026
"Well... I’ve had my CHI straightener for over..."
Well... I’ve had my CHI straightener for over 3 years now, and it’s still going strong. I’ve dropped it more times than I’d like to admit, but it still heats up fast and works just like it did when I first got it
marcella_Hildebrant00
February 21, 2026
"Finally, something that actually helps my frizz"
I wasn’t expecting a lot, but this really did make a difference. My hair feels much smoother now, and the frizz is noticeably calmer. It’s just nice when a product actually lives up to what it claims instead of making you feel like you wasted your money.
GRANILLO
January 21, 2026
"Shipping was faster than I expected"
I ordered from chi.com and it actually showed up a few days earlier than I thought it would. The box looked fine and everything seemed okay when it arrived. I haven’t used it long enough to say much about the quality yet, so I’m still a little unsure there, but the shipping part was smooth and I’m happy with that...
john2003
January 21, 2026
"Easy and satisfying shopping experience"
I had a good time using CHI. The site felt simple and straightforward, and I was able to find the products and details I needed without digging around forever.
Checkout went smoothly too, which I really appreciated. A couple of pages could’ve loaded a little faster, but overall I’m happy with the experience and would use the site again...
ClintonPalley
January 15, 2026
"Heats up fast and stays steady"
I bought a CHI flat iron from chi.com sometime last month, or maybe the end of the month before, I can’t remember exactly. Either way, the heat is probably my favorite thing about it. It gets hot really fast, definitely under a minute, and I’m not sitting there waiting around forever.
My hair is thick, so styling usually takes me a while, but this has cut the time down a lot. The heat feels even across the plates, and I haven’t noticed any weird hot spots or snagging. I don’t have to keep going over the same section again and again, which is a big plus. Really happy with it so far.
Robert_mcdonald84
January 12, 2026
"I ended up ordering from CHI..."
I ended up ordering from CHI mostly because the price was better than what I’d seen in a couple of stores. I wasn’t really expecting anything amaaazing, but once it arrived, I felt like it was actually worth it.
Shipping was fine, nothing too crazy, and the product showed up in good shape. For what I paid, I’m happy with it. It’s not suuuper cheap, but the quality makes the price feel fair.
carolyn2004
December 19, 2025
"My hair’s doing a bit better now"
I ordered from chi.com after coloring left my hair feeling super dry and rough. I’ve been using the shampoo and the Silk Infusion for a few weeks, and my hair does feel softer and less frizzy than before. It also seems like I’m getting a little less breakage, which is nice. I wouldn’t say it magically fixed everything, but I’m happy with it so far
bradleyjensen6745
December 17, 2025
"Arrived really well packed"
I was in a good mood when the package showed up, and it was nice to see everything packed so neatly. Nothing was damaged or out of place, so no complaints from me.
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